Shipping & Returns

Shipping

We ship with PostNL, DPD or DHL. Once your order leaves our warehouse, you will receive a Track & Trace code.

• Delivery time: usually 1–2 business days.
• Shipping costs: shown during checkout.
• Delivery options: home delivery or collection at a pickup point of your choice.

Returns

We value clarity. The rules of the ACM protect your rights when buying online. Therefore, we always respect the legal return period.

• Cooling-off period: you have 14 days after receiving your order to cancel without providing a reason.
• Return period: after cancellation, you have another 14 days to return the products.
• Flexible: need more time? Just let us know; we are happy to think along.
• Shipping method: registered shipment is not required. We recommend using Track & Trace.
• Contact first: always contact us before returning your order.

Refunds

After receiving and checking your returned items, we will refund the full purchase amount within 14 days. The return shipping costs are at your own expense unless otherwise agreed.

Right of Withdrawal (consumer)

As a consumer, you have the right to withdraw from the agreement within 14 days after receipt without giving any reason. Within 14 days after your withdrawal notice, you must return the products. After receiving the return, we will refund the purchase amount.

Return Form

You can print this return form, fill it in, and include it with your return (copying the information by hand is also allowed).

Secure Online Shopping

Safety, discretion, and reliability are our top priorities. Need advice or support during your purchase? Feel free to contact us. We offer payment methods with extra protection such as PayPal, Klarna and Creditcard/Mastercard.

Contact

If you have any questions about shipping, returns, or your order, we are happy to help.

• Email: Customer Service
• Phone/WhatsApp: Contact us by phone or WhatsApp
• Return address: Anthony Fokkerstraat 5-J Unit 10, 3261 LB Oud-Beijerland, The Netherlands (don’t forget the return form)